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Yahoo Fixes an Email Oops

November 5, 2013

I got an email from Yahoo Fantasy Sports this morning with the results of my Week 9 match up. It was blank. No biggie. I know that I beat the Commish of our league this week, I didn’t need an email to tell me that.

Yahoo Email

But a few hours later, they sent another one. This time, there were actual words and graphics in the body of the email. They owned up to the error; they joked about it; they fixed it. Wow. Yahoo just won some points with me for being human.

So, for anyone who has ever sent an email before they meant to — or for anyone who may do it in the future — here are a few lessons to take away from Yahoo’s mistake:

  1. Relax and take a deep breath.  It’s okay. You’re not the first one to ever to that. It’s more than likely not the first time the recipient has ever received a blank email. This was not my first.
  2. Apologize. Own up to the error and admit: I/we goofed. My grandmother always told me that “please,” “thank you” and “I’m sorry” were three of the most powerful phrases that we could ever speak.
  3. Have a sense of humor about it all. I loved Yahoo’s “once more with feeling” addition to the subject line. The “Well, that’s embarrassing” in the body keeps the self-deprecating humor going.
  4. Move on. What’s the word for an oops that’s not quite big enough to be deemed a “mistake”? That’s what this was. A tiny error, no big deal, but they made it right and we can all go on with our day.

Now, don’t go and clog your recipients’ inboxes with “I’m sorry” every time a period is out of place. But know when it’s time to own up to a mistake and have some fun learning from it.

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From → Working It

One Comment
  1. I have sent so many emails with missing attachments it’s not even funny! I usually catch it right after I hit send, so I’m getting the “oops!” emails down. I love the “once again, with feeling”; I’ll have to file that one away for later :)

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