I got an email from Yahoo Fantasy Sports this morning with the results of my Week 9 match up. It was blank. No biggie. I know that I beat the Commish of our league this week, I didn’t need an email to tell me that.
But a few hours later, they sent another one. This time, there were actual words and graphics in the body of the email. They owned up to the error; they joked about it; they fixed it. Wow. Yahoo just won some points with me for being human.
So, for anyone who has ever sent an email before they meant to — or for anyone who may do it in the future — here are a few lessons to take away from Yahoo’s mistake:
- Relax and take a deep breath. It’s okay. You’re not the first one to ever to that. It’s more than likely not the first time the recipient has ever received a blank email. This was not my first.
- Apologize. Own up to the error and admit: I/we goofed. My grandmother always told me that “please,” “thank you” and “I’m sorry” were three of the most powerful phrases that we could ever speak.
- Have a sense of humor about it all. I loved Yahoo’s “once more with feeling” addition to the subject line. The “Well, that’s embarrassing” in the body keeps the self-deprecating humor going.
- Move on. What’s the word for an oops that’s not quite big enough to be deemed a “mistake”? That’s what this was. A tiny error, no big deal, but they made it right and we can all go on with our day.
Now, don’t go and clog your recipients’ inboxes with “I’m sorry” every time a period is out of place. But know when it’s time to own up to a mistake and have some fun learning from it.
In this world of social media, we’ve lost our social common courtesies. This isn’t news to anyone, but I’m ready for it to change.
Yesterday after work, I was grabbing coffee on my way to see Mom. We joke that we’re not allowed to walk in for a visit without her Starbucks. A solo venti six- pump skinny vanilla latte. I can place that order in my sleep. I ordered hers and picked up an iced coffee drink for myself. Walking out the door with my purse slung over my shoulder, a screaming hot coffee in one hand and a way-too-full cup of cold iced coffee in the other, a gentleman — no, let’s call him a guy — was walking toward the door. I used my right elbow to prop the door open for him. He didn’t release the door from my elbow and take over the job of getting himself inside. He didn’t say thank you. He didn’t even nod at me or acknowledge my existence. He just slithered right in… For some reason, I was shocked.
I’ve been noticing for several weeks now that the majority of men don’t seem to be holding doors for women — for anyone — these days. Maybe it’s because women aren’t saying thank you. Guys, is that it? Dammit. Let’s say thank you! Acknowledge the fact that someone just recognized that, Hey, this person is human. They’re walking into the same store/bar/restaurant that I am. I think I’ll hold the door one extra second for them.
And while I’m at it: When someone says thank you, return it with a you’re welcome. Not sure or no problem or uh huh. You’re welcome! Am I being unreasonable to think that we can and should do this for each other?
Let’s challenge ourselves today… Say “thank you” to someone. Say “you’re welcome”. Tell someone you like their car/shoes/hat/tiny new kitten. Smile at a stranger. Tell someone if their tag is sticking out or they didn’t zip their pants. Take two seconds and hold the door…
I do not have a degree in advertising, but I know what works in my mind and in my pocketbook. I’ve been driving by this Toyota billboard for the last couple of weeks, and I’m baffled that anyone in the advertising agency — or Toyota — let it out to the world.
It’s a billboard for the Toyota Rav4, just to be clear. But, “CR-V” is shown on the billboard before “Toyota” or “Rav4″. “CR-V” is also bigger than “Rav4″ and bigger than the Toyota logo or the word “Toyota”. Is that crazy, or is it just me?
I think they could have done a couple of tiny, simple things to fix the confusion:
1. Have “The all-new Rav4″ lead the billboard. That way, drivers who are whizzing by at 70 miles per hour — even if they only read four words of the whole billboard — at least know what the billboard is for.
2. Make the picture of the car face us. People are visual. The Toyota logo on the front of the car might be all a driver (consumer) needs to know what the billboard is all about.
3. Not mention the competition and make the ad all about the Rav4. Crazy. Yep.
I learned to sew when I was in junior high. I was good at it — and fast my mother tells me, but I never really loved it. A couple of years ago, I took it up again. I’m still fast, and I can sew a straight line like nobody’s business. And this time around, I love it!
Now, I’m not going to be designing my own clothes anytime soon, but if you need an apron, a dog bed or a custom pillowcase, I’m your girl. This week, I also added dog leashes to my repertoire. I have four completed dog leashes in my hands that will be donated to Austin Pets Alive! the next time I’m there. They were actually very easy to make!
If you wanna make one or four or ten, here’s all you’ll need for each one:
- two yards of nylon webbing, 1″ wide
- two yards and two inches of ribbon, 5/8″ wide
- coordinating all-purpose thread
- a 1″ swivel hook
Step 1. Center the ribbon along the webbing with about one inch of ribbon hanging over each end. I don’t even pin the ribbon down. I tried pinning on the first one, but I had to do as much re-adjusting and re-centering as I did when I didn’t use pins.
Step 2. Sew along each edge of the ribbon, securing it to the webbing.
Step 3. Make a small loop on one end of your soon-to-be leash and slide the swivel hook on. Tuck the loose ribbon in and close the loop with a box stitch or any other stitch you’d like to use to secure the swivel hook. I back-stitched every little bit to make sure my loop and hook were secure.
Step 4. Make a larger loop on the other end — mine ended up about seven inches long — for the handle. Again, tuck the loose inch of ribbon in and close the loop with a box stitch. I made sure that my hand would fit in the loop and that it would rest comfortable on my wrist. That’s just how I walk dogs — loop around my wrist, resting the leash in my hand.
Step 5. Walk your dog!
I’m signing up for his Napkin Academy today after hearing him speak at Confab last week. I’ve seen him speak before — entertaining, dynamic, smart — but this time, he had me believing that I can really take pen to paper, draw pretty things and make magic happen.
I think in photographs and words, but not necessarily in visuals alone. Dan believes that any problem can be solved through simple pictures. Can I solve content problems for clients? Can I better manage my (limited) time? Can I fix the overcrowding problem in Austin’s animal shelter?
I’m going to learn how to draw and test his belief myself. I’ll keep you posted!